Elements and Performance Criteria
- Identify, develop and implement strategies to educate clients
- Research and establish personal injury management educational needs of clients
- Identify current and future educational opportunities from internal and external networks and utilise to develop effective education strategies
- Develop a variety of strategies to educate personal injury management clients in effective work practices
- Develop promotional material using appropriate media and a style and quality to suit audience
- Seek client feedback and use to improve the provision of education
- Obtain cooperation and support from local industry employer organisations
- Educate clients in the workplace
- 2.1 Ensure the personal injury management message is imparted accurately and in a clear, concise and confident manner to address the clients' concerns and enhance their knowledge of relevant issues
- Facilitate group and individual learning processes and provide advice and support in a timely manner
- Provide advice and support to engender joint commitment to the objectives of organisation policy and legislative responsibilities
- Present information at meetings, seminars and public forums
- Present information systematically and clearly, modifying it to suit clients’ educational needs, where necessary
- 3.2 Use presentation and training methods appropriate to the clients' background and aptitudes
- Use presentation equipment and materials correctly and efficiently
- Obtain feedback from individuals and groups and use to identify and introduce improvement in future presentations